COMPUTER INSTALL TECHNICIAN
Position Summary:
The Computer Install Technician is responsible for deploying and retiring IT hardware in our branch or client environments. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals. This position may be required travel and presence on client sites such as healthcare, government and post-secondary institutions.
Role and Responsibilities:
Software and network configuration and troubleshooting
Software installation
Printer/peripheral installation
Diagnose, repair, and upgrade PC software and equipment
Image workstation for new deployments
Respond to customer inquiries
Record-keeping and asset management
Support other departments as necessary, depending on workload
Work proactively to ensure that services delivery are aligned to the client needs
Delivering computer and/or printer orientation
Desired Qualifications and Education Requirements:
Ability to establish and maintain positive customer service
Experience in an enterprise/business IT environment
Knowledge of desktop hardware, preferably from an enterprise or business environment
Knowledge of software installation and troubleshooting in a Windows environment
Experience in PC assembly or repair
CompTIA A+ Certification (or similar) considered an asset
Vendor-specific hardware certification desired
Presentation and training skills an asset
Driver’s license and access to own vehicle is an asset
Position requirements:
Must be able to lift 50+ lbs.
Must be able to pass a criminal record check (CPIC)
Corporate responsibility:
Employee will understand, meet and live our core values
Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven
